CORPORATE PROFILE

Mission

V*Channel, Inc. designs and markets automated information delivery solutions utilizing fax, e-mail and voice response transport technology.

Need Served

People have an insatiable need for information.  They want product information, information on how to fix something, forms, directions, pictures, order confirmation, MSDS sheets, real estate listings, interest rates and much more.  It costs money and time to deliver the information to those who need it.  Fax and e-mail are the most popular delivery methods.  Fax-on-demand is one of the best ways to empower people so they can help themselves to documents 24 hours a day, 7 days a week.  This can greatly reduce the cost.  But, not everyone will help themselves so it is important to provide call center agents the ability to fax and/or e-mail the appropriate information from their desktop while the caller is on the line.  This can reduce costs and provide great customer service.

Unique Offer

The combination of fax-on-demand and desktop LAN fax and e-mail document delivery coupled with a self maintaining/updating document library makes V*Channel's FAXLink call center fax/email solution unique.

Clients

Since 1986, V*Channel has developed standard and customized software products for a variety of telephone interactive voice and fax applications. To date, companies such as America Online, ADP, New York Board of Trade, Powerware, Apple, Varian, Hello Direct, Nycomed, Merck, Sanofi-Winthrop, Penstock, Rockwell International, Westinghouse, Tandem, Seagate, Wyse Technology, Pacific Gas & Electric, Xerox, Boca International, State of Hawaii, National Weather Service, and others have used integrated system solutions developed and serviced by V*Channel. The company is headquartered in Santa Clara, California, in the heart of Silicon Valley.