APPLICATION NOTE

3-In-One:
Fax-on-Demand, Automated Attendant & Voice Response

FAXLink offers you more than just outstanding fax-on-demand features and functions. FAXLink also includes automated attendant and voice response capabilities. V*Channel integrates these capabilities with fax-on-demand to provide you powerful call processing and information delivery applications tailored to fit your company's needs.

Call centers with high incoming call volume benefit because the automated attendant capability provide callers options. When FAXLink's automated attendant feature is activated, it answers all incoming calls and presents a menu of call routing options. The menu is customizable to fit the application. For example, the caller can choose either to be routed to "live" service agents based on the product of interest or elect to use the automated voice response or interactive fax-on-demand service. The caller decides and makes a selection using their touch-tone telephone keypad.

The automated attendant makes offering a choice possible. Some callers want "live" service, others want automated service: They can decide. The automated voice and fax response services will attract some callers because they can help themselves to the information they need immediately. Providing information this way will reduce the total call volume that service agents will have to serve. This increases the total call volume a call center can handle with its existing personnel.

Since callers want information when they call and they do not like to wait, the automated fax response and voice response capabilities of FAXLink give you the power to deliver the information immediately without human intervention.

Sometimes it is better to provide the infomation in a recorded message. Sometimes it is better to send a fax document. And, sometimes it may be appropriate to provide both. FAXLink can do it all!

So if you need an automated attendant, voice response, as well as fax-on-demand capabilities, FAXLink provides the complete solution. And, it does it all at no additional expense, everything is included.

Just another way that V*Channel can help you tailor FAXLink to fit your company's need.